FAQ
What shipping methods do you offer?
Our primary carriers are UPS, although we ship via most national carriers including FedEx and DHL.We ship most orders Prepaid and Added to the invoice.
What methods of payment do you accept?
We accept purchase orders for established accounts. We also accept MasterCard, Visa, and American Express.For our international customers, we accept wire transfers and letters of credit as well.
Do you require a purchase order (PO) before my order is processed?
For in-lab calibrations, we do not require a purchase order before work begins, but we will not ship the instruments back without a PO or credit card. For repairs or onsite work, we require the purchase order before the work canbegin or the technicians are dispatched.
Do you require a Service Order or RMA number before calibrating our equipment?
It is not required but is strongly recommended. This Service Order number is the tracking number for your instrument throughout the calibration/repair process. When we generate the Service Order, we will determine what level of service you require, shipping information, payment method, calibration interval, etc.
How do I pay for my quote - with a credit card?
Please contact our sales representatives by email for assistance to securely add your card to your quote.
Where do I send the equipment?
When you request a Service Order, you will be given instructions on which lab to ship your instruments.In some cases, the closest lab may not be the lab with the specific capability.
Do I need a Return Authorization number when I already have a quote?
The Quote number you were issued is your Service Order (RA) number. This will allow you to track your instrument.
How do I arrange payment for calibration?
Your Sales Representative will review this with you at the time of your request for service.We accept purchase orders, American Express, MasterCard, and Visa.
Where do I send my purchase order? Do I put it in the box?
The best method is to reach out to our team and contact us. Please reference your Transcat Quote number. If necessary, you may include it in the box when you send in your instruments.
Do you have a credit application?
We do not have a credit application. During the new account process, we verify information through Dun & Bradstreet. If no information on your company is available, we may ask you to send us bank and trade references.
If I want to set up an account for payment terms, how long does it take for approval?
Generally for most customers, the approval takes one business day. In some cases the process may take longerif we need to check credit or bank references.
How do I go about canceling my order?
Please contact one of our Sales Representatives.Please note some special order items may not be cancellable or returnable.
What is your return policy?
Please see our return policy here.